Privacy Policy

The UGC Playbook is committed to protecting the privacy, confidentiality, and security of personal data. This Privacy Policy explains how information is collected, used, disclosed, processed, stored, and safeguarded when the website, digital products, educational content, creator resources, services, tools, or platforms (collectively, the “Services”) are accessed or used.

By using our Services, you agree to the terms of this Privacy Policy.

1. SCOPE & APPLICABILITY

This Privacy Policy applies to:

• Website visitors
• Registered users
• Customers purchasing digital products or courses
• Newsletter subscribers
• Creators, affiliates, and partners
• Any interaction with The UGC Playbook online or offline

This policy applies regardless of device, platform, or medium used to access our Services.

2. INFORMATION WE COLLECT

2.1 Personal Information (Provided by You)

We may collect personal data when you:

• Register an account
• Purchase a product or service
• Subscribe to emails or newsletters
• Contact customer support
• Participate in surveys, promotions, or programs

This may include:

• Full name
• Email address
• Mobile number
• Billing and invoicing details
• Country, state, and city
• Social media usernames or profiles (optional)
• Business or creator-related details
• Communication records with us

2.2 Automatically Collected Information

When you access our Services, we may automatically collect:

• IP address
• Device type, operating system, and browser
• Referral URLs
• Pages viewed and time spent
• Date and time of visits
• Clickstream data

This data is collected via cookies, pixels, and analytics tools.

2.3 Payment Information

All payments are processed through secure third-party payment gateways. We only receive:

• Transaction confirmation
• Payment status
• Limited billing identifiers

We never store or process sensitive payment credentials on our servers.

3. PURPOSE OF DATA COLLECTION

We collect and process your information for the following purposes:

• To provide access to digital products, courses, and services
• To process orders, invoices, and payments
• To verify user identity and prevent fraud
• To deliver customer support and service communications
• To send important transactional emails and updates
• To improve content quality, platform performance, and user experience
• To conduct analytics, research, and internal reporting
• To send marketing and promotional communications (only with consent)
• To comply with legal, regulatory, and contractual obligations

4. LEGAL BASIS FOR PROCESSING

We process personal data based on:

• User consent
• Performance of a contract
• Legal obligations
• Legitimate business interests

Where required, explicit consent will be obtained.

5. COOKIES & TRACKING TECHNOLOGIES

We use:

• Essential cookies (website functionality)
• Performance cookies (analytics & optimization)
• Marketing cookies (advertising & retargeting, if applicable)

You can manage or disable cookies via browser settings. Disabling cookies may affect site functionality.

6. DATA SHARING & DISCLOSURE

We do not sell or trade personal data.

We may share information with:

• Payment processors
• Email communication platforms
• Analytics and marketing service providers
• Cloud hosting and IT service providers
• Legal or government authorities (when legally required)

All third parties are contractually obligated to maintain confidentiality and data security.

7. DATA RETENTION

We retain personal data:

• Only for as long as necessary to fulfill business or legal purposes
• To comply with accounting, tax, and regulatory requirements
• Until you request deletion (subject to legal limitations)

8. DATA SECURITY MEASURES

We use reasonable and industry-standard security measures including SSL encryption, secure servers, limited access controls, and data minimization practices. However, no digital system is completely secure, and we cannot guarantee absolute security.

9. USER RIGHTS

You have the right to access your personal data, correct inaccuracies, withdraw consent, request deletion, and restrict or object to certain processing. Requests can be made via the contact details below.

10. THIRD-PARTY WEBSITES & SERVICES

Our Services may include links to third-party websites or tools. We are not responsible for their privacy practices or content. We encourage users to review their policies independently.

11. INTERNATIONAL DATA TRANSFERS

Your information may be stored or processed on servers outside your country. By using our Services, you consent to such transfers in accordance with applicable laws.

12. CHILDREN'S PRIVACY

Our services are intended for general audiences, and we do not intentionally collect personal data in violation of applicable data protection laws.

13. MARKETING COMMUNICATIONS

You may receive promotional emails only if you opt-in voluntarily or subscribe through our platform. You can unsubscribe anytime using the link provided in emails.

14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page. Continued use of our Services constitutes acceptance of the updated policy.

15. CONTACT INFORMATION

For any questions, concerns, or data-related requests, contact:

The UGC Playbook

📧 Email: support@theugcplaybook.in

🌐 Website: theugcplaybook.in